| Cancellation Policies |
The Zipline is located in a rainforest area, where the weather can vary, and operations continue as normal during rain. However, the tour may be canceled when conditions arise that could affect customer safety, such as the following:
Extraordinary weather conditions: Heavy rain, thunderstorms, and hurricane-force winds.
Natural disasters: Volcanic eruptions and landslides.
Reservations for 1 to 11 pax: Cancellations made 48 hours before the tour date will receive a 100% refund; otherwise, a 100% penalty applies.
Group reservations (more than 12 pax): Cancellations made 5 days before the tour date will receive a 100% refund; otherwise, a 100% penalty applies.
No refunds will be given for fear or reluctance to participate in the activity.
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| Minimum Age Requirements & Restrictions |
"Not Allowed
On the zipline tour, personal items such as caps, hats, cameras, cell phones, bags, drones, and similar objects are not permitted.
Intensity
For safety reasons, some activities are not suitable for people with fear of heights, vertigo, or certain physical or medical conditions. Therefore, individuals with any of the following conditions may not participate:
• Back, neck, bone, muscle, or heart problems.
• Recent surgeries (less than 1 year), especially on legs, feet, knees, abdomen, back, neck, arms, or hands.
• Use of casts, splints, or orthopedic boots.
• Pregnancy.
• Physical or mental conditions that make it difficult to follow essential instructions to safely complete the tour (for example, certain cases of autism, Down syndrome, or uncontrolled epilepsy).
Age, Height, and Weight
All children eligible to participate in the zipline must be at least 5 years old, have a minimum height of 1.10 m (3'7""), and present documentation to verify age.
The maximum weight limit for the ziplines is 300 lbs (136 kg).
ZIPLINE
Children under 13 years old must be accompanied by an adult on the zipline circuit. The child must ride the cable alone; however, if the guide determines otherwise, they may be accompanied on certain cables during the route. If the child becomes very frightened, the guide may decide to return them and interrupt the tour. The child must be accompanied by a responsible adult to the main building.
Teenagers aged 14 to 17 may take the tour alone, as long as their responsible guardian signs the waiver.
The zipline experience is complemented by an aerial tram, which serves as the means to reach the top of the mountain, where the zipline circuit begins.
In addition, the aerial tram and zipline tour is available for wheelchair users (inclusive tour). This must be coordinated 48 hours prior to the visit, with a maximum allowed weight of 100 kg (220 lbs), and is only available at 8:00 a.m. Peak Season: From December 16, 2025, to January 5, 2026, and from March 29 to April 6, 2026."
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